Below is a complete **copy-paste Shipping & Delivery Policy** updated to match your current delivery options, function-date planning, store pickup, tracking process and international delivery.

# Shipping & Delivery Policy

At **Navin Creations**, every order is carefully planned around the function date provided by the customer. Many of our baptism, christening and Holy Communion products are made-to-order, personalised or customised. Therefore, the delivery option selected determines the priority given to the order in our production schedule.

Please read the information below carefully before placing your order.

## 1. Delivery Options Within India

We currently offer the following delivery options:

### Normal Delivery
**₹160**

Recommended when your function is **20 or more days away**.

Estimated order completion and delivery timeline: **15–20 working days**.

### Express Delivery
**₹370**

Recommended when your function is **15 or more days away**.

Estimated order completion and delivery timeline: **10–15 working days**.

### Super Express Delivery
**₹800**

Recommended for urgent orders when your function is **10 or more days away**.

Estimated order completion and delivery timeline: **7–10 working days**.

Super Express production slots are limited and subject to availability.

### Store Pickup, Kochi
**Free**

Customers may select Store Pickup while placing the order.

The order will be scheduled for pickup before the function date based on the production timeline and function date entered during checkout.

## 2. Which Delivery Option Should You Choose?

Please select the delivery option according to how far away your function date is.

– Function date **20+ days away**: Normal Delivery
– Function date **15+ days away**: Express Delivery
– Function date **10+ days away**: Super Express Delivery
– Function date **less than 10 days away**: Please contact our support team before placing the order

The delivery option selected determines the priority given to your order in our production schedule.

## 3. Orders With Less Than 10 Days Available

If your baptism, christening, Holy Communion or other function is less than **10 days away**, please contact our support team before placing the order.

Orders within this short timeline cannot be automatically confirmed because production feasibility depends on:

– Product design
– Customisation requirements
– Size requirements
– Personalisation
– Current production workload
– Availability of Super Express production slots
– Delivery location

Please do not place an urgent order without first checking availability with our team.

## 4. Function Date Scheduling

Customers must enter the correct **function date** while placing the order.

The function date is very important because our production team uses it to schedule and prioritise orders.

Where sufficient production and courier time is available, we normally plan the order so that it reaches approximately **4–7 days before the function date**.

This provides customers with additional time before the ceremony.

The function date is used for production planning and should not be interpreted as a guaranteed courier delivery date.

## 5. How Your Order Is Processed

After successful payment confirmation, your order normally moves through the following stages:

**Order Confirmation → Production → Quality Check → Packing → Dispatch → Courier Delivery**

Made-to-order and customised products require production time before they can be shipped.

The delivery timeline displayed on the website includes the time required for production, preparation, quality checking, packing and courier delivery.

## 6. Working Days

Delivery timelines are calculated in **working days**.

Working days generally exclude:

– Sundays
– Public holidays
– Major festival holidays
– Days on which production or courier services are officially closed

Holiday periods may require additional processing or transit time.

## 7. Shipping Charges Within India

Shipping charges applicable to your order will be displayed on the product page, cart or checkout before payment.

The final shipping charge displayed during checkout will apply to the order.

Shipping charges may vary depending on:

– Delivery option selected
– Products included in the order
– Quantity
– Package size
– Volumetric weight
– Additional packaging requirements

Navin Creations reserves the right to revise shipping charges when courier or logistics costs change. Any revised shipping charge will be displayed before the customer completes payment.

## 8. Estimated Delivery Timelines

The delivery timelines displayed on our website are estimates based on normal production and courier conditions.

Actual delivery time may vary slightly depending on:

– Delivery location
– Courier network
– Remote-area service availability
– Weather conditions
– Public holidays
– Seasonal courier congestion
– Product complexity
– Customisation requirements
– Large or high-volume packages
– Circumstances beyond our reasonable control

We recommend placing orders as early as possible before the function date.

## 9. Courier Transit After Dispatch

Once an order is dispatched, delivery is handled by the assigned courier partner.

Transit time may vary according to the destination.

Major cities and well-connected locations normally receive shipments faster than remote or extended-delivery locations.

High-volume, oversized or heavier packages may require additional transit time.

## 10. Order Tracking

Once your order is dispatched, tracking information will normally be sent to the registered email address.

Customers can also track their shipment through our website using their:

– **Order ID**
– **Registered email address**

Please note that courier tracking may take several hours after dispatch to become active.

If you do not see the tracking email in your inbox, please also check your spam or promotions folder.

## 11. Order Status Showing “Processing”

If your WooCommerce order status shows **Processing**, it generally means that the order has been successfully received and is currently under production, preparation or quality-check stages.

Processing does not mean that the order has already been dispatched.

Tracking information will be available only after the parcel has been handed over to the courier.

## 12. Delivery Address

Customers are responsible for entering a complete and correct delivery address during checkout.

Please verify:

– Customer name
– House/building name
– Street
– City
– State
– PIN code
– Country
– Mobile number
– Email address

Incorrect or incomplete delivery information may cause courier delays.

## 13. Change of Delivery Address

If you notice an error in your delivery address immediately after placing the order, please contact our support team as soon as possible.

Once an order has entered packing or has been handed over to the courier, changing the delivery address may not be possible.

Any additional courier charges caused by an address change after dispatch may need to be borne by the customer.

## 14. Failed Delivery Attempts

Customers should ensure that an active mobile number is provided while placing the order.

Courier partners may contact the recipient before or during delivery.

If a package cannot be delivered because of:

– Incorrect address
– Incorrect PIN code
– Customer unavailability
– Unreachable phone number
– Refusal to accept delivery
– Repeated failed delivery attempts

the courier may return the parcel to us.

If re-dispatch is required, additional shipping charges may apply.

## 15. Delays Beyond Our Control

Navin Creations carefully schedules every order based on the selected delivery option and function date.

However, unforeseen delays can occasionally occur due to circumstances outside our direct control, including:

– Heavy rainfall
– Flooding
– Natural disasters
– Strikes
– Transport disruptions
– Courier network issues
– Government restrictions
– Public holidays
– Remote delivery locations
– Airport or transport delays
– Customs clearance delays
– Other force majeure circumstances

Wherever reasonably possible, our team will assist customers with courier tracking and coordination.

## 16. International Shipping

Navin Creations provides international shipping to supported destinations.

International shipping charges are calculated based on factors such as:

– Destination country
– Package weight
– Volumetric weight
– Number of products
– Product type
– Package dimensions
– Courier availability

Products such as wooden keepsake boxes, trays or other large-volume items may attract higher international shipping charges because courier companies calculate shipping using volumetric weight.

International shipping charges will be communicated or displayed as applicable before the order is confirmed.

## 17. International Customs & Import Duties

International orders may be subject to:

– Customs duties
– Import taxes
– Local government charges
– Clearance fees

These charges are imposed by the destination country and are outside the control of Navin Creations.

Where applicable, such charges are the responsibility of the recipient.

Customs clearance may also result in additional delivery time.

## 18. Shipping Charges & Refunds

Shipping charges already incurred for packing, dispatch or courier services may not be refundable if an order has already been dispatched.

Cancellation, return and refund eligibility for made-to-order, personalised or customised products will be governed by our applicable **Cancellation, Return & Refund Policy**.

## 19. Promotional Shipping Offers

Navin Creations may occasionally introduce promotional shipping offers, including free or discounted shipping.

Such promotions may:

– Apply only for a limited period
– Apply only to selected products
– Require a minimum order value
– Apply only to selected destinations
– Be subject to additional terms and conditions

The applicable offer will be shown during checkout wherever available.

## 20. Pricing & Additional Charges

The total amount payable to Navin Creations will be displayed during checkout before payment is completed.

Domestic product prices include applicable taxes as displayed on the website.

Navin Creations will not add undisclosed shipping charges after the order has been successfully placed.

International customs duties or government-imposed charges are excluded from this provision because they are determined by the destination country.

## 21. Important Information for Made-to-Order Products

Many Navin Creations products are specially prepared according to the customer’s selected:

– Size
– Colour
– Personalisation
– Embroidery
– Product configuration
– Set combination

We therefore recommend placing your order well before your function date.

Express and Super Express options provide **priority production scheduling**, but every product must still complete our production, quality-check and packing process before dispatch.

## 22. Delivery Timeline Disclaimer

All delivery dates and timelines shown on the website are **estimated timelines**.

While we make every reasonable effort to schedule orders safely before the customer’s function date, courier transit and circumstances outside our control may occasionally affect the actual delivery date.

Customers are strongly encouraged to place orders early and select the delivery option appropriate to their function timeline.

## 23. Need Help Choosing a Delivery Option?

If you are unsure which delivery option to select, please contact our customer support team before placing your order.

For urgent orders where the function is less than **10 days away**, contacting support before ordering is required.