We pride ourselves on providing our customers with the best customer service and support we can. We have all been there so, for any reason, you may return your order to Navin Creations within 10 days of the purchase date subject to the Return Policy below:
- We can’t accept returns of custom-made sets, altered measurements, washed or decorated merchandise. Since we follow strict COVID guidelines, the dress should be unused before returning. You are responsible for inspecting the garments before performing any alterations or embellishments.
- If you have a problem or discrepancy (including shortages, damages, etc) with an order please chat with our support team and we will be able to solve your problem in any possible way.
- We do offer a replacement option if the items that you received on your original order are incorrect, missing, or damaged. Requesting a replacement will initiate a replacement order that will include the same items as your original order. Please note, that we are not able to accommodate any style, color, or size swap or exchange requests via a replacement order. If you wish to exchange your items for new or different items, please follow the return instructions indicated above and place a new order for the new items.
- All returned or refused shipments are subject to outbound freight charges and return freight charges.